How to collect the system log of the TP-Link Aginet App
01-03-2025
1475
NE210-Outdoor V1, EB810v V1, EB610v V1, VX800v V1, VX231v V1, EX920 V1, HB810 V1, EX820v V1, HB810 (EU) V1, HB710 V1, HB710 (EU) V1, HB610 V2, HB410 (EU) V1, HB210 Pro V1, HB210 Pro (EU) V1, EX530v V1, HX716 Pro V1, EX510 Pro V1, EX710 V1, EX511 V2, EX520 V1, VX230v V1, EX510 V1, EX230v V1, XX530v V1, EX222 V1, XX230v V1, EX220 V1, EX141 V1, HX710 V1, EC225-G5 V1, HX510-Outdoor V1, HX510-PoE V1, EC220-G5 V3, HX220 V1, EC223-G5 V1, HX141 V1, HC220-G5 V1, XC220-G3 V1, XC220-G3v V2, NX510v V1, NX511v V1, NX220v V1, MX515v V1
System logs are essential for detailed analysis when diagnosing issues. Here is how to collect and submit them through the Aginet App:
1. Launch the Aginet App and log in to your account. Please click on the three-line icon in the top left corner of the Aginet App and then select Support Center.
2. Choose the relevant product type and an FAQ from the list.
3. Select any one of the FAQs listed, scroll down the FAQ page, then tap “No, I need more help”.
4. Tap "Email Us", choose Suggestions within the "What can we help you with" option, and provide relevant details of your case. Then check "Add System Logs" and tap Send.
